(hereafter, the "Terms and Conditions") govern the use of the Site, accessible at the following address: https://my.protect.travel/. Any use of the Site is deemed to take place on French territory.
For any travel insurance contract with a duration of more than 1 month, the Subscriber may waive his adhesion to the contract by registered mail with acknowledgment of receipt, within a period of 14 calendar days after the day of receipt of the Certificate of Subscription, without having to justify a reason or to bear a penalty.
The letter of renunciation accompanied by the original Certificate of Subscription must be sent to AVI International Immeuble Colisée Gardens, 10 avenue de l'Arche, CS 70126, 92419 Courbevoie Cedex, France, written according to the following pattern: "I, undersigned ... declare to renounce to my adhesion to the contract .... (state the reference). I kindly ask you to reimburse me all the sums taken from my account No ............ owned by ............, within a maximum period of 30 days from receipt of this. Date and signature ".
The renunciation results in the return to the Subscriber of the full amount paid within the maximum period of thirty calendar days after receiving the registered letter.
You are asked to verify that you are not already covered by a guarantee covering one of the risks covered by the new contract. If this is the case, you have the right to waive this contract for a period of fourteen (calendar) days from its conclusion, without any fees or penalties, if all the following conditions are met: - you have taken out this contract for non-professional purposes; - this contract comes in addition to the purchase of a good or a service sold by a supplier; - you justify that you are already covered for one of the risks covered by this new contract; - the contract you wish to cancel is not fully implemented; - you have not declared any claim covered by this contract. In this situation, you may exercise your right to waive this contract by letter or other durable medium addressed to AVI International Immeuble Colisée Gardens, 10 avenue de l'Arche, CS 70126, 92419 Courbevoie Cedex, France,accompanied by a document justifying that you already have a guarantee for one risks covered by your insurance policy. Your membership fee will be refunded within thirty days of your renunciation. If you wish to waive your contract but do not meet all of the above conditions, check the waiver conditions in your contract.
In the event of difficulty regarding the management of his membership, contributions or a Claim, the Suscriber may send his claim to AVI International, which can be entered as follows:
- email address: firstname.lastname@example.org
- mailing address: AVI International Customer Service Immeuble Colisée Gardens, 10 avenue de l'Arche, CS 70126, 92419 Courbevoie Cedex, France.
AVI International Customer Service is commited to acknowledge receipt of the complaint within 10 working days of its receipt (even if the response to the complaint is also provided within this time) and, in any event, to provide a response to the complaint within 2 months of the date of receipt.
In the event of rejection or refusal of the complaint fully or partially by AVI, the Subscriber may then apply in writing to the Insurer (mentioning the references of the file concerned and enclosing a copy of any documents supporting documents): EUROP ASSISTANCE, anonymous company under French law with a capital of € 35 402 786, registered in the Nanterre Trade and Companies Register under number 451 366 405, a company governed by the Insurance Code, with registered office at 1 Promenade of the Bonnette - 92230 GENNEVILLIERS. Acting also on behalf of and for the account of its Irish branch, whose trade name is EUROP ASSISTANCE SA IRISH BRANCH and whose principal place of business is located at 4th Floor, 4-8 Eden Quay, Dublin 1, D01 N5W8, Ireland, registered in Ireland under certificate No. 907089. The Insurer will acknowledge receipt of the claim within 10 working days of the date of receipt and specify the foreseeable time of its processing. If the disagreement persists after the response given by the Insurer, the Member may seek the opinion of the Mediator of the French Federation of Insurance Companies (F.F.S.A.) whose details will be communicated by the Customer Service of the Insurer.
If personal data concerning you are collected via the Website in order to respond to a request for information that you have made:
- They would be collected directly from you via a form that you would inquire.
- The recipients of the data would be exclusively the personnel of the services of AVI International and / or its subcontractors directly involved in carrying out the operation for which this personal data has been collected.
- These data will be kept strictly confidential and are not transmitted to any third party, except legal obligation.
You have a right of access, opposition for legitimate reason, rectification and portability on the personal data concerning you.
You also have a right to delete personal data about you that is inaccurate, incomplete, misleading, out of date, or whose collection, use, disclosure or storage is prohibited.
These rights are exercised at:
AVI International - Direction de la communication
Immeuble Colisée Gardens, 10 avenue de l'Arche, CS 70126, 92419 Courbevoie Cedex, France.
You may also transmit (and modify at any time) instructions concerning the retention, erasure and communication of your personal data after your death and, where appropriate, designate a person to implement them. In the absence of directives and / or designation, the legal and regulatory provisions in force relating to the processing of personal data will apply.
For the constitution of their files, the Parties are commited to respect the legal and regulatory provisions in force relating to the processing of personal data and declare to respect their reporting obligations relating thereto.
The personal data collected from the insured persons are necessary for the execution of the insurance contract, they may in this context be communicated to each of the Parties. and may be retained until the end of the prescription of legal actions that may derive from the Contract.
Insured persons have a right of access, opposition, modification and rectification of the personal data concerning them to the controller. They also have the right to delete personal data about them that are inaccurate, incomplete, equivocal, out of date, or whose collection, use, disclosure or storage is prohibited. These rights are exercised according to the terms defined in the Insurance Contract, and in accordance with the legal and regulatory provisions in force relating to the processing of personal data, in particular the European GENERAL DATA PROTECTION REGULATION (GDPR).
Insured persons may also transmit (and modify at any time) instructions concerning the storage, deletion and communication of their personal data after their death and, where appropriate, designate a person to implement them. In the absence of directives and / or designation, the legal and regulatory provisions in force relating to the processing of personal data will apply.
These Terms and Conditions are governed by French law.
The competent courts of France have exclusive jurisdiction to settle any dispute in connection with their legality, interpretation or performance.